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| Criterion |  UX Design Service Blueprinting |  Operations Change Analysis |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 45-120 min |
Participantsdifferent | 6-12 | 2-6 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Change Matrix, Cause Hypotheses, Validation Questions, Action List |
Tagsno overlap | Service designOperationsJourneyBlueprint | ChangeRoot causeTroubleshootingComparison |
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