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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
HighLowLow
Timedifferent
0.5-2 Tage1-4 h10-20 min daily
Participantsdifferent
6-121-51
Formatdifferent
WorkshopWorkshop + asyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapContext Diagram, Container Diagram, Component DiagramDaily Plan, Time Estimates, Review Notes
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureCommunicationVisualization
PlanningTime managementProductivityOperations
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Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Paper illustration for Communication Plan
Delivery
Communication Plan
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas