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| Criterion |  UX Design Service Blueprinting |  Decision Making Assumption Surfacing |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 45-90 min |
Participantsdifferent | 6-12 | 2-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | AssumptionsRiskDecisionDiscovery |
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