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| Criterion |  UX Design Service Blueprinting |  Architecture ARID (Active Reviews for Intermediate Designs) |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | ARID examines how well developers can work with a technical design. It focuses on a part of the system that can still be revised, between the architecture overview and the detailed specification. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 2–4 h review as a planning range; preparation and evaluation additional | 1-3 h |
Participantsdifferent | 6-12 | Designers, developers as users, and facilitation | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Prioritized development tasks, Jointly produced code or pseudocode, Observed difficulties and open design questions, Proposed design revisions | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureEngineeringFeedbackValidationTasks | JourneyCustomerService designCanvas |
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