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| Criterion |  UX Design Service Blueprinting |  Facilitation Alignment Mapping |  Agile ROAM Board |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | High | Medium | Low |
Timedifferent | 0.5-2 Tage | 1-2 h | 20-40 min initial, dann laufend |
Participantsdifferent | 6-12 | 4-12 | 3-15 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Alignment Map, Open Issues, Decision Questions | ROAM Board, Owner List |
Tagsno overlap | Service designOperationsJourneyBlueprint | AlignmentStakeholdersStrategyFacilitation | RiskAgileTrackingAlignment |
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