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| Criterion |  UX Design Service Blueprinting |  Facilitation Alignment Mapping |  Facilitation Decision Jam |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. |
Complexitydifferent | High | Medium | Low |
Timedifferent | 0.5-2 Tage | 1-2 h | 60-90 min |
Participantsdifferent | 6-12 | 4-12 | 4-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Alignment Map, Open Issues, Decision Questions | Problem Cluster, Prioritized Challenge, Experiment |
Tagsno overlap | Service designOperationsJourneyBlueprint | AlignmentStakeholdersStrategyFacilitation | FacilitationDecisionProblem solvingWorkshop |
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