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| Criterion |  UX Design Service Blueprinting |  Architecture Architecture Decision Record |  Delivery RAID Log |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 15-45 min | 30 min Setup, dann laufend |
Participantsdifferent | 6-12 | 1-3 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | ADR File, Decision Log, Rationale | RAID Log, Status Report Source |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureRationaleDocumentationGovernance | RiskTrackingStakeholdersGovernance |
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