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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.
Complexitydifferent
HighLowLow
Timedifferent
0.5-2 Tage15-45 min1-4 h
Participantsdifferent
6-121-31-5
Formatdifferent
WorkshopAsyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapADR File, Decision Log, RationaleContext Diagram, Container Diagram, Component Diagram
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureRationaleDocumentationGovernance
ArchitectureCommunicationVisualization
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping