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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.
Complexitydifferent
HighLowLow
Timedifferent
0.5-2 Tage30-60 min30-60 min
Participantsdifferent
6-121-53-12
Formatdifferent
WorkshopAsyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapABC Classification, Focus Rules, Control ListStart Stop Continue Board, Improvement Actions
Tagsno overlap
Service designOperationsJourneyBlueprint
PrioritizationOperationsPortfolio
RetrospectiveImprovementTeamReflection
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A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration for Sailboat Retrospective
Agile
Sailboat Retrospective
Paper illustration for Starfish Retrospective
Agile
Starfish Retrospective