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| Criterion |  UX Design Service Blueprinting |  Operations ABC Analysis |  Operations Gemba Walk |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 30-60 min | 30-120 min |
Participantsdifferent | 6-12 | 1-5 | 2-6 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | ABC Classification, Focus Rules, Control List | Observation Notes, Improvement Ideas |
Tags1 shared | Service designOperationsJourneyBlueprint | PrioritizationOperationsPortfolio | LeanObservationProcessOperations |
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