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| Criterion |  Agile ROAM Board |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | High | Medium |
Timedifferent | 20-40 min initial, dann laufend | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 3-15 | 6-12 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | ROAM Board, Owner List | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | RiskAgileTrackingAlignment | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |
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