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| Criterion |  Agile ROAM Board |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 20-40 min initial, dann laufend | 2-4 h | 0.5-2 Tage |
Participantsdifferent | 3-15 | 4-10 | 6-12 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | ROAM Board, Owner List | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | RiskAgileTrackingAlignment | JourneyServiceService design | Service designOperationsJourneyBlueprint |
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