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| Criterion |  Agile ROAM Board |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium |
Timedifferent | 20-40 min initial, dann laufend | 2-4 h |
Participantsdifferent | 3-15 | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | ROAM Board, Owner List | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | RiskAgileTrackingAlignment | JourneyServiceService design |
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