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| Criterion |  Operations Process Mapping |  UX Research User Interviews |  Product Discovery Opportunity Solution Tree |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When discovery keeps swinging between goals, ideas, and learning loops, it creates clear steering logic. It connects the desired outcome, opportunities, and experiments into a legible structure. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 30–60 min per interview | 1-2 h Setup, laufend |
Participantsdifferent | 3-10 | 1 participant per interview | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Interview Notes, Themes, Insight Summary | Opportunity Solution Tree, Experiment Backlog, Learning Log |
Tagsno overlap | ProcessOperationsImprovement | QualitativeResearchCustomerDiscovery | DiscoveryOutcomesExperimentsOpportunity |
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