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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMedium
Timedifferent
1-3 h30–60 min per interview45-90 min
Participantsdifferent
3-101 participant per interview2-5
Formatdifferent
WorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogInterview Notes, Themes, Insight SummaryA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
ProcessOperationsImprovement
QualitativeResearchCustomerDiscovery
LeanProblem solvingCoachingOperations
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Kaizen Event.
Operations
Kaizen Event