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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Opportunity Scoring with its method-specific working model.
Product Discovery
Opportunity Scoring
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When opportunities need ranking by their effect, it makes importance and satisfaction directly comparable. It separates problem, assumption, solution, and evidence. The result is captured as an opportunity-score table and top outcomes.
Complexitysame
MediumMediumMedium
Timedifferent
1-3 h1-2 Tage60-120 min
Participantsdifferent
3-1010-503-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogKano Matrix, Feature Classes, Priority ThemesOpportunity Score Table, Top Outcomes
Tagsno overlap
ProcessOperationsImprovement
SatisfactionPrioritizationCustomer
PrioritizationDiscoveryOutcomesNeeds
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk