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| Criterion |  Operations Process Mapping |  Product Discovery Kano Model |  Operations Gemba Walk |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-2 Tage | 30-120 min |
Participantsdifferent | 3-10 | 10-50 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Kano Matrix, Feature Classes, Priority Themes | Observation Notes, Improvement Ideas |
Tagsno overlap | ProcessOperationsImprovement | SatisfactionPrioritizationCustomer | LeanObservationProcessOperations |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
