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| Criterion |  Operations Process Mapping |  Product Discovery Jobs to Be Done |  Operations After-Action Review |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-3 Wochen | 20-45 min |
Participantsdifferent | 3-10 | 5-12 Interviews | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Job Stories, Outcome Statements, Opportunity List | Lessons learned, Action items, Event summary |
Tagsno overlap | ProcessOperationsImprovement | CustomerOutcomesNeeds | LearningOperationsImprovement |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
