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| Criterion |  Operations Process Mapping |  Product Discovery Jobs to Be Done |
|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 h | 1-3 Wochen |
Participantsdifferent | 3-10 | 5-12 Interviews |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Job Stories, Outcome Statements, Opportunity List |
Tagsno overlap | ProcessOperationsImprovement | CustomerOutcomesNeeds |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
