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| Criterion |  Operations Process Mapping |  DevOps Incident Timeline Analysis |  Operations 5 Whys |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-3 h | 60-180 min | 15-30 min |
Participantsdifferent | 3-10 | 3-10 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Incident Timeline, Evidence Log, Delay Analysis, Improvement Actions | Root cause notes, Countermeasures |
Tagsno overlap | ProcessOperationsImprovement | IncidentTimelineSite Reliability Engineering | Root causeIncidentLeanProblem solving |
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