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| Criterion |  Operations Process Mapping |  Operations Gemba Walk |  Innovation Double Diamond |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | For complex problems with a fuzzy situation, the method cleanly separates search space and decision. It first creates breadth in understanding and then focus in elaboration. This brings open questions, problem definition, and solution path into a traceable movement. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 30-120 min | Wochen bis Monate |
Participantsdifferent | 3-10 | 2-6 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Observation Notes, Improvement Ideas | Problem Statement, Solution Options, Prototypes, Deliverables per Phase |
Tags1 shared | ProcessOperationsImprovement | LeanObservationProcessOperations | ProcessDivergenceInnovation |
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