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| Criterion |  Operations Process Mapping |  Operations Gemba Walk |  Decision Making Cynefin Workshop |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 h | 30-120 min | 60-180 min |
Participantsdifferent | 3-10 | 2-6 | 4-20 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Observation Notes, Improvement Ideas | Cynefin Map, Domain-specific Actions, Sensemaking Notes |
Tagsno overlap | ProcessOperationsImprovement | LeanObservationProcessOperations | ComplexitySensemakingDecision |
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