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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration of Team Cognitive Load Assessment with its method-specific working model.
Team Design
Team Cognitive Load Assessment
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When a team juggles too many domains, systems, or handoffs, it measures mental overload as an organizational problem. It clarifies responsibility, interaction, and load between teams. The result is captured as a cognitive-load profile and action list.
Complexitydifferent
MediumLowMedium
Timedifferent
1-3 h45-90 min60-90 min
Participantsdifferent
3-103-123-12
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogExpectation Map, Alignment Notes, AgreementsCognitive Load Profile, Action List
Tagsno overlap
ProcessOperationsImprovement
AlignmentStakeholdersTeam
TeamComplexityImprovementDiagnosis
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Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk