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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumHighMedium
Timedifferent
1-3 h1-4 Wochen45-90 min
Participantsdifferent
3-106-30 Experten2-5
Formatdifferent
WorkshopAsyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogExpert Forecast, Consensus Range, Assumption NotesA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
ProcessOperationsImprovement
ForecastingExpertsDecisionStrategy
LeanProblem solvingCoachingOperations
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review