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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
MediumLowLow
Timedifferent
1-3 h20-45 min45-90 min
Participantsdifferent
3-103-123-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogLessons learned, Action items, Event summaryExpectation Map, Alignment Notes, Agreements
Tagsno overlap
ProcessOperationsImprovement
LearningOperationsImprovement
AlignmentStakeholdersTeam
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A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Learning Review.
Operations
Learning Review