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| Criterion |  UX Research Personas |  Operations ABC Analysis |  Operations Process Mapping |
|---|---|---|---|
Purposedifferent | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 Tage | 30-60 min | 1-3 h |
Participantsdifferent | Internes Team | 1-5 | 3-10 |
Formatdifferent | Workshop + async | Async | Workshop |
Outputdifferent | Persona Profiles, Needs Summary, Scenario Notes | ABC Classification, Focus Rules, Control List | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | ResearchCustomerSynthesis | PrioritizationOperationsPortfolio | ProcessOperationsImprovement |
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