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Criterion
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
LowHigh
Timedifferent
1 h bis mehrere Wochen0.5-2 Tage
Participantsdifferent
1-86-12
Formatdifferent
Workshop + asyncWorkshop
Outputdifferent
PDCA Log, Experiment Plan, Learning Outcome, Standard ChangeService Blueprint, Fail Points, Ownership Map
Tagsno overlap
Continuous improvementLeanExperiments
Service designOperationsJourneyBlueprint
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Kaizen Event.
Operations
Kaizen Event
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping