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Criterion
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
LowMediumMedium
Timedifferent
1 h bis mehrere Wochen1-3 Wochen1-3 h
Participantsdifferent
1-84-12 Beobachtungen2-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop
Outputdifferent
PDCA Log, Experiment Plan, Learning Outcome, Standard ChangeField Notes, Workflow Insights, Pain PointsStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
Continuous improvementLeanExperiments
UX researchObservationContext
LeanProcessQuality
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