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| Criterion |  Facilitation Nominal Group Technique |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | When loud voices could dominate a round, Nominal Group Technique protects individual thinking time from group effects. It collects ideas separately first and only then enables shared weighting. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium |
Timedifferent | 60-120 min | 1-3 h |
Participantsdifferent | 5-12 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Ranked Ideas, Clarified Options, Group Priority | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | FacilitationPrioritizationVotingInclusion | JourneyCustomerService designCanvas |
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