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Criterion
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Purposedifferent
When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.
Complexitydifferent
LowHigh
Timedifferent
30-60 min0.5-2 Tage
Participantsdifferent
3-106-12
Formatsame
WorkshopWorkshop
Outputdifferent
Emotion Board, Themes, Action ItemsService Blueprint, Fail Points, Ownership Map
Tagsno overlap
RetrospectiveTeamReflection
Service designOperationsJourneyBlueprint
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Methods with strong topical overlap with the current selection, not yet in the comparison.

A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping