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Criterion
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Purposedifferent
Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.
Complexitydifferent
HighMediumHigh
Timedifferent
Half day1-3 h2-4 h
Participantsdifferent
3-123-103-8
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Leverage Map, Action StrategyCustomer Journey Canvas, Pain Points, Experience OpportunitiesFuture Reality Tree, Negative Branches, Assumption List, Improved Injections
Tagsno overlap
Systems thinkingChangeStrategy
JourneyCustomerService designCanvas
Theory of ConstraintsSystems thinkingChange
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Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping