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| Criterion |  Systems Thinking Leverage Points |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium |
Timedifferent | Half day | 1-3 h |
Participantsdifferent | 3-12 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Leverage Map, Action Strategy | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Systems thinkingChangeStrategy | JourneyCustomerService designCanvas |
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