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| Criterion |  Product Discovery Kano Model |  UX Research Customer Journey Mapping |  Operations Getting Things Done |
|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-2 Tage | 2-4 h | 1-2 h Setup, laufend |
Participantsdifferent | 10-50 | 4-10 | 1 |
Formatdifferent | Workshop + async | Workshop | Async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Journey Map, Pain-point List, Opportunity Backlog | Action Lists, Project List, Review Routine |
Tagsno overlap | SatisfactionPrioritizationCustomer | JourneyServiceService design | ProductivityPlanningTasksExecution |
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