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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.
Complexitydifferent
MediumMediumHigh
Timedifferent
1-2 Tage30-90 minHalber Tag
Participantsdifferent
10-503-125-20
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesPostmortem Doc, Action Items, TimelineSimulation Notes, Gaps List, Updated Runbooks
Tagsno overlap
SatisfactionPrioritizationCustomer
Site Reliability EngineeringIncidentLearningReliability
ResilienceOperationsIncident
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Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Learning Review.
Operations
Learning Review
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review