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| Criterion |  Operations Kaizen Event |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium |
Timedifferent | 0.5-5 Tage | 2-4 h |
Participantssame | 4-10 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Kaizen Charter, Waste List, Improvement Experiments, Standard Work Update | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | LeanContinuous improvementOperations | JourneyServiceService design |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
