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| Criterion |  Product Discovery Jobs to Be Done |  Operations Process Mapping |
|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-3 h |
Participantsdifferent | 5-12 Interviews | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | CustomerOutcomesNeeds | ProcessOperationsImprovement |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
