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| Criterion |  UX Research Customer Journey Mapping |  Business Strategy VRIO Framework |  Product Discovery Smoke Test |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 90-180 min | 1-5 Tage |
Participantsdifferent | 4-10 | 3-6 | Nutzertraffic |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | VRIO Table, Strategic Actions | Interest Metrics, Conversion Signal, Learning Note |
Tagsno overlap | JourneyServiceService design | StrategyDiagnosisBusiness modelCapability | ValidationExperimentsDemandGrowth |
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