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| Criterion |  UX Research Customer Journey Mapping |  Architecture Views and Beyond |  Facilitation Stakeholder Salience Model |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 2-4 h | 1-3 Tage | 60-90 min |
Participantsdifferent | 4-10 | 1-4 | 3-6 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Views, Cross-view Notes, Rationale | Salience Diagram, Strategy per Class |
Tagsno overlap | JourneyServiceService design | DocumentationStakeholdersArchitecture | StakeholdersFacilitationAlignmentGovernance |
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