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| Criterion |  UX Research Customer Journey Mapping |  Architecture Views and Beyond |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | 1-3 Tage |
Participantsdifferent | 4-10 | 1-4 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyServiceService design | DocumentationStakeholdersArchitecture |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
