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| Criterion |  UX Research Customer Journey Mapping |  Business Strategy Value Chain Analysis |  Product Discovery Smoke Test |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 2-4 h | Half day | 1-5 Tage |
Participantsdifferent | 4-10 | 3-8 | Nutzertraffic |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Value Chain Map, Lever List | Interest Metrics, Conversion Signal, Learning Note |
Tagsno overlap | JourneyServiceService design | StrategyBusiness modelDiagnosisAnalysis | ValidationExperimentsDemandGrowth |
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