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| Criterion |  UX Research Customer Journey Mapping |  Product Discovery User Story Mapping |  Delivery Communication Plan |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 2-4 h | 45-90 min |
Participantsdifferent | 4-10 | 4-10 | 2-6 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Story Map, Release Slices, Backlog Candidates | Communication Plan, Channel Matrix, Message Cadence |
Tagsno overlap | JourneyServiceService design | BacklogJourneyPlanningMVP | CommunicationStakeholdersDeliveryPlanning |
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