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| Criterion |  UX Research Customer Journey Mapping |  Team Design Team API |  Operations Accountability Ladder |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | Half day initial, dann laufend | 20-45 min |
Participantsdifferent | 4-10 | Ein Team plus Stakeholder | 1-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Team API Document | Ownership Reflection, Action Commitment, Coaching Notes |
Tagsno overlap | JourneyServiceService design | TeamAlignmentCommunicationService | ResponsibilityLeadershipTeam |
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