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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Systems Mapping |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | 1-3 h |
Participantsdifferent | 4-10 | 3-12 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | System Map, Dependencies, Leverage Points |
Tagsno overlap | JourneyServiceService design | Systems thinkingMappingBoundariesChange |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
