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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Stakeholder Salience Model |  Delivery RAID Log |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 60-90 min | 30 min Setup, dann laufend |
Participantsdifferent | 4-10 | 3-6 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Salience Diagram, Strategy per Class | RAID Log, Status Report Source |
Tagsno overlap | JourneyServiceService design | StakeholdersFacilitationAlignmentGovernance | RiskTrackingStakeholdersGovernance |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
