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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Stakeholder Mapping |  Agile ROAM Board |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 60–90 min | 20-40 min initial, dann laufend |
Participantsdifferent | 4-10 | 2-8 | 3-15 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Stakeholder Map, Engagement Plan, Risk Notes | ROAM Board, Owner List |
Tagsno overlap | JourneyServiceService design | StakeholdersAlignmentFacilitationChange | RiskAgileTrackingAlignment |
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