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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Stakeholder Mapping |  Facilitation Nominal Group Technique |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When loud voices could dominate a round, Nominal Group Technique protects individual thinking time from group effects. It collects ideas separately first and only then enables shared weighting. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 60–90 min | 60-120 min |
Participantsdifferent | 4-10 | 2-8 | 5-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Stakeholder Map, Engagement Plan, Risk Notes | Ranked Ideas, Clarified Options, Group Priority |
Tagsno overlap | JourneyServiceService design | StakeholdersAlignmentFacilitationChange | FacilitationPrioritizationVotingInclusion |
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