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| Criterion |  UX Research Customer Journey Mapping |  Agile Sprint Retrospective |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a sprint is over and friction shouldn't simply be carried forward, it opens the view onto collaboration and patterns. It creates space to see causes and changes together. |
Complexitydifferent | Medium | Low |
Timedifferent | 2-4 h | Up to 3 hours for a one-month Sprint; shorter Sprints are usually shorter |
Participantsdifferent | 4-10 | Scrum Team |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Improvement actions, Team agreements |
Tagsno overlap | JourneyServiceService design | RetrospectiveImprovementLearning |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
