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| Criterion |  UX Research Customer Journey Mapping |  Team Design Spotify Model Mapping |  Facilitation Stakeholder Salience Model |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. | When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 2-4 h | 90-180 min | 60-90 min |
Participantsdifferent | 4-10 | 5-15 | 3-6 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Spotify Model Map, Action List | Salience Diagram, Strategy per Class |
Tagsno overlap | JourneyServiceService design | TeamOrganizationAlignmentDiagnosis | StakeholdersFacilitationAlignmentGovernance |
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