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| Criterion |  UX Research Customer Journey Mapping |  Product Discovery Smoke Test |  Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 1-5 Tage | 45-90 min |
Participantsdifferent | 4-10 | Nutzertraffic | 2-8 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Interest Metrics, Conversion Signal, Learning Note | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | JourneyServiceService design | ValidationExperimentsDemandGrowth | AssumptionsRiskDecisionDiscovery |
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