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| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  UX Research User Interviews |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 2-4 h | 0.5-2 Tage | 30–60 min per interview |
Participantsdifferent | 4-10 | 6-12 | 1 participant per interview |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | Interview Notes, Themes, Insight Summary |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | QualitativeResearchCustomerDiscovery |
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